Jili365 Privacy Policy — Your information is secure

1 Introduction

Jili365 is a trusted online gaming platform serving Bangladesh and various other countries across Asia. We believe transparency and trust are the foundation of a healthy gaming relationship. This Privacy Policy explains what information jili365 collects about you, why it is collected, how it is used, and how it is kept secure.

This policy applies to the jili365 website, mobile app, and all other digital platforms. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you have any questions or concerns, please contact our support team.

Jili365 complies with international data protection laws (including GDPR) and local data privacy regulations. We regularly review and update our privacy practices as needed.

2 What Information We Collect

Jili365 collects three types of information: what you provide directly, what is automatically collected during your use of the platform, and what is received from third parties.

Information you provide directly:

• Full name, date of birth, nationality
• Email Address & Mobile Number
• Identity verification documents (National ID, passport)
• Payment details (mobile banking number, bank account)
• Messages and complaints submitted to support

Automatically Collected Information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on site and pages visited
• Gaming activity and transaction history
• Cookie & Location Data (only with your permission)

3 How We Use Your Information

Jili365 uses your information solely for specific, legitimate purposes. No data is collected or used beyond what is necessary.

• Account Management: For registration, login, and keeping your account secure.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Identity Verification (KYC): For anti-money laundering compliance and regulatory requirements.
• Customer Support: To resolve your complaints and queries.
• Security Monitoring: To detect and prevent fraudulent activity.
• Service Improvement: To analyze your usage patterns and deliver a better experience.
• Promotional Communications: To send you offers and updates with your consent only.
• Legal Obligations: To comply with requests from government or regulatory authorities.

4 Data Sharing & Disclosure

Jili365 shares your information with third parties only in very limited circumstances, which are clearly outlined below:

• Payment Processor: Limited information is shared with secure payment gateways to complete transactions.
• Identity Verification Services: With approved verification providers for the KYC process.
• Legal Authorities: By court order or lawful request from government authorities.
• Security Auditor: Authorized third parties engaged to verify platform security.
• Business Changes: In the event of a merger or acquisition, this policy will continue to apply.

Outside of the cases listed above, jili365 does not share your personal information with any third party. Strict confidentiality agreements are enforced whenever data is shared with third parties.

5 Cookie Policy

Cookies are small text files stored in your browser. jili365 uses cookies to make your experience smoother and more personalized.

You can disable non-essential cookies at any time from your browser settings. Please note that disabling essential cookies may limit some functionality of the site.

6 Data Retention Period

Jili365 retains your information only for as long as necessary or as required by legal obligations:

• Active Account: All data is retained for the duration that the account remains active.
• Closed Accounts: After account closure, data may be retained for up to 5 years as required by legal obligations.
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• Support Messages: Up to 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

7 Your Rights

Jili365 respects your right to data protection. You have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can request a copy of the information we hold about you.
• Right to Object: You may object to your information being used for marketing or any other purpose.
• Withdrawal of Consent: You may withdraw any consent given at any time.

8 Children's Privacy

Jili365 services are intended exclusively for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• Any account found to belong to a minor will be closed immediately.
• Any information belonging to a minor will be permanently deleted.
• Parents or guardians can report suspicious accounts to the support team.

9 Security Measures

Jili365 uses industry-leading security technologies to keep your information safe:

• SSL/TLS Encryption: 256-bit encryption on all data transfers.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Active protection running on the server at all times.
• Regular Security Audits: Periodic penetration testing conducted by third parties.
• Data Masking: Sensitive information (such as payment numbers) is partially masked.
• Access Control: Only authorized personnel may access specific data.

That said, no internet transmission can be guaranteed to be completely secure. Keep your password strong and never share it with anyone.

10 Changes to the Privacy Policy

Jili365 may update this Privacy Policy when necessary. For significant changes, we will notify you in advance:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The date of the latest update will always be shown at the top of this page.

Continuing to use jili365 after a revised policy is published will be taken as your acceptance of the updated terms. If you do not agree to the changes, you will have the option to close your account.